How Long Have You Been Trading?
Tony Kealys has been trading since 1969. We began as a small newsagents and expanded into a bike and pram shop. In 2004 we made the jump entirely to baby products.
When Can I Expect To Receive My Order?
We endeavor to deliver all items within Ireland in 3 BUSINESS DAYS. We will contact you from 1-2 business days if we are not able to deliver the item within this period. Should you not be at the address to accept your order, please supply a delivery address where someone will be there to accept it for you. If your order does not arrive within 3 business days, please contact us.
Delivery may take longer over a bank holiday weekend and busy sale periods such as Black Friday, we may also experience delays in delivery due to current COVID-19 and lockdown restrictions
What Are The Normal Delivery Times?
Normal delivery times are Monday – Friday 9am-5pm. There are no deliveries on Public/Bank holidays. What happens if I'm not in when my order is delivered? If you are not at home to accept the order DPD will usually return the next working day, after this you will be required to collect your order from your local depot. Clear details of this will be explained on the "Sorry we missed you" card that will be left by your driver.
How Much Is The Shipping Charge?
Free delivery within 5 working days on all Mainland United Kingdom orders over £50 (excl. Islands/Offshore/the Highlands & outer Hebrides). ( Delivery make take longer due to COVID-19 restrictions)
Orders under £50 will be delivered to Mainland UK (excl. Islands/Offshore/the Highlands & outer Hebrides) at the rate of £5.00.
Do You Offer International Shipping?
We do try to accommodate every customer so if you would like to purchase from us and live outside of Mainland UK contact email@example.com with your location and we will give you a quote for expected shipping costs
Do You Deliver To PO Box?
We do not ship to PO boxes at this time. Sorry for any inconvenience this may cause.
Can I Change My Shipping Address?
If you need to change your shipping address you must contact our Customer Service team as soon as possible: firstname.lastname@example.org or phone 028 9068 2118. However, once you’ve received an email to say your order has been shipped, we are unable able to change your shipping address for that order
What Is Your Returns Policy?
You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
For hygiene reasons we do not refund/exchange opened bedding/mattresses/breast pumps unless faulty.
For safety reasons we do not refund/exchange used car seats. This ensures that our high standards of safety are met for each customer.
How Do I Return An Unwanted Product Or Item?
If you would like to return an unwanted product please follow the steps below.
As per our terms and conditions the cost of returning any items is at your expense and we do not offer a collection service so you will need to use your own courier.
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us on email@example.com or phone 028 9068 2118.
Failure to do this may result in a delay with your refund. The following information is required when you call:
1. Your order reference number
2. Your telephone and contact details should we need to contact you
Make sure you retain the original packaging to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.