Free delivery within 5-10 working days on all Mainland United Kingdom orders over £50 (excl. Islands/Offshore/the Highlands & outer Hebrides). ( Delivery may take longer due to COVID-19 restrictions and Brexit issues)
Orders under £50 will be delivered to Mainland UK (excl. Islands/Offshore/the Highlands & outer Hebrides) at the rate of £5.00. All orders to Islands/Offshore/the highlands & the outer Hebrides are charged at a rate of £40 per box. All orders to the Channel Islands are charged at a flat rate of £40 per box.
Orders under will be £50 subject to a handling/shipping charge of £5.00.
We will contact you within 5 working days if we will not be able to deliver the item within this period. Should you not be at the address to accept your order, please supply a delivery address where someone will be there to accept it for you.
Selected items may take longer to deliver but will be clearly marked on the product information page prior to ordering.
Goods will be delivered between 9.00 am - 5.00 pm Monday to Friday. Please note there are no deliveries on bank holidays/public holidays.
If your goods do not arrive within three working days, please contact us at firstname.lastname@example.org and we will contact the carrier. All parcels we send are insured at no extra cost.
We do try to accommodate every customer so if you would like to purchase from Tony Kealys and live outside of Ireland please contact email@example.com with your location and we will give you a quote for expected shipping costs.
If you are not 100% satisfied with your purchase, or should you feel it necessary to return an item, you may cancel the contract for this purchase by contacting firstname.lastname@example.org within 14 days of delivery of the items to you. As per our terms and conditions, the cost of returning any items is at your own expense except if the item is defective, damaged or if you receive the wrong item, we do not offer a collection service so you will need to use your own courier.
Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. You can reach us by email: email@example.com or by phone, 0283 0050028 where we can give you further instructions. Failure to do this may result in a delay with your refund. The following information is required when you call:
1. Your order reference number
2. Your telephone and contact details should we need to contact you
Any items returned to us for refund/exchange must be returned in the original packaging, unused and in a re-saleable condition. This does not apply to faulty items.
For hygiene reasons, we do not refund/exchange opened bedding/mattresses/breast pumps and Pelvic Floor Trainers unless they are faulty.
You will be responsible for the cost of returning any item to us unless the item is defective, or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you, we may arrange for collection of the item from you at your cost.
Once we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.
We are delighted to offer a complimentary Collect In-store service. When you are shopping online, simply select the option "Pick up in Store" at the checkout and then choose the Store most convenient to you and we will have your order ready for collection at your chosen store within 3 working days.
When you have paid for your order online, we will send you a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection within 3 working days after your order has been placed.
When you visit us to collect your purchase, please supply your confirmation email or photographic identification. We are also happy to view confirmation emails on smartphones or tablets if a printout is unavailable. Simply supply this information to a member of staff and they will source your order for you.
For more information on our store locations and opening hours please click here